Withdrawal and Return

Withdrawal

You have the right to withdraw from this contract within 14 days without giving a reason. The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.  To exercise your right of withdrawal, you have to send us

Tonic House GmbH
Laubstenstrasse 45
8712 Stafa
Switzerland
E-mail: support@tonicbikini.com

a clear statement (such as a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, however to use this form is not a must.  

To maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation
If you cancel this agreement, we shall reimburse you for any and all payments we have received from you, including delivery charges, promptly and no later than 14 days from the date on which we receive notice of your cancellation of this Agreement. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods immediately and in any event not later than 14 days from the date on which you inform us of the cancellation of this contract to the following address: 

Tonic House GmbH
c/o Max Müller Spedition GmbH 
Gewerbestraße 2
88145 Opfenbach
Germany

The deadline is met if you send the goods before the expiry of the period of 14 days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

Please consider  
Treat the goods with care. For fitting purpose, use them only in the usual way. Surely you understand that we can take back only not worn and not washed, damaged or soiled goods, especially by make-up, deodorant, smoke or animal hair. Please do not remove the hygienic sticker for fitting purpose and you have to return the bikini bottoms and the swimsuits with the attached hygienic sticker.

Please return the goods as far as possible in the original packaging or use a comparable outer packaging to protect the goods against damage in transit or contamination. Thank you for your understanding.

Cancellation form