For the business relationship between Tonic House GmbH (hereinafter referred to as "we") and the purchaser, the following terms and conditions apply exclusively in their version valid at the time of the order. We do not recognize deviating conditions of the customer, unless we have expressly agreed to their validity in writing.
2. CONTRACTUAL PARTNER
Contracting party in the context of these terms and conditions is Tonic House GmbH and the customer.
3. CONCLUSION OF CONTRACT
Our offers in the context of the online shop are not binding. By ordering the desired goods, you make a binding offer to conclude a purchase agreement to purchase the product in question. You can initially put our products into the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the corrective aids provided and explained in the ordering process. During the ordering process, you will be given the opportunity to read and print the terms and conditions of Tonic House GmbH. The order can only be sent if you accept these terms and conditions. The contract is concluded by accepting the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order you will receive a confirmation by e-mail.
If you have created a user account with Tonic Bikini, you can also view the details of your past orders in your user area. If you have placed your order without a user account, you will receive a link in the respective order confirmation to the details of your order.
4. CONTRACTUAL LANGUAGE, CONTRACT TEXT STORING
The languages available for the contract are German and English. We save the contract text and send you the order data and the link to our terms and conditions by e-mail. You can see the contract text in our customer login.
5. PRICES AND DELIVERY CONDITIONS
We ship out of Germany to all countries that belong to the EU. The delivery will be made to the delivery address specified by you.
The prices stated at the time of ordering are valid. All prices include the legally valid VAT.
We offer free shipping.
If an item is not available within the specified period, we will inform you of the fastest possible delivery date or expressly reserve the right to withdraw from the contract.
We ship goods that are marked as deliverable in the online shop and that are ordered before noon on the same working day after we have received the full purchase price (including sales tax and any shipping and handling costs) with a transport company of our choice. Any order that reach us after noon will be shipped on the following working day. The delivery of goods to addresses within Germany takes 1-3 working days and in the other EU countries 2-5 working days. If an item is not available within the specified period, we will inform you of the fastest possible delivery date or expressly reserve the right to withdraw from the contract.
6. SPECIAL OFFERS
We may occasionally offer special offers on the Website that may have better conditions than those set out in these Terms and Conditions. Such terms and conditions apply to the duration of the special offer and to the specific products specified by us in connection with such offer. We reserve the right to withdraw such special offers at any time. Upon expiration or withdrawal of a special offer, these general conditions apply without changes. Offers for certain products on our website are only valid for a limited period and until the sale of such products.
In our shop you can use the following payment methods:
- Credit card: By submitting the order, you also transmit your credit card data to us at the same time. After your legitimacy as a legitimate cardholder, we request your credit card issuer immediately after the order to initiate the payment transaction. The payment transaction is automatically performed by the credit card company and charged to your card.
- PayPal Express: In the order process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment order to us. After placing the order in the shop, we request PayPal to initiate the payment transaction.
When paying by credit card or by PayPal Express, there are no additional charges.
8. RIGHT FOR WITHDRAWAL
You have the right to withdraw from this contract within 14 days without giving a reason. The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. To exercise your right of withdrawal, you have to send us
Tonic House GmbH
a clear statement (best per email or with a letter sent by postl) about your decision to withdraw from this contract. You can use the attached model withdrawal form, however to use this form is not a must.
To maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the cancellation
If you cancel this agreement, we shall reimburse you for any and all payments we have received from you, including delivery charges, promptly and no later than 14 days from the date on which we receive notice of your cancellation of this agreement. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods immediately and in any event not later than 14 days from the date on which you inform us of the cancellation of this contract to the following address:
Tonic House GmbH
c/o Max Müller Spedition GmbH
The deadline is met if you send the goods before the expiry of the period of 14 days.
We refund you the costs of your returns. Please just add in the above mentioned email or letter the price you were charged to return the goods. We will then add this amount to the recharging volume. Please try to use envelopes similar to the one we used so that the return charge can be limited. Or you take just the envelope we used to ship the order over to you and replace the address with the one indicated below.
You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.Please consider:
- Treat the goods with care. For fitting purpose, use them only in the usual way. Surely you understand that we can take back only not worn and not washed, damaged or soiled goods, especially by make-up, deodorant, smoke or animal hair. Please do not remove the hygienic sticker for fitting purpose and you have to return the bikini bottoms and the swimsuits with the attached hygienic sticker.
- Please return the goods as far as possible in the original packaging and use a comparable outer packaging to protect the goods against damage in transit or contamination. Thank you for your understanding.
9. WARRANTY AND GUARANTEES
If there is a defect in the purchased item, the statutory provisions shall apply. The assignment of a claim of the customer is excluded.
For the return due to a defect, we ask for proof of the purchase date by means of a copy of the delivery note. Please note clearly "Complaint" and send it together with the goods to be returned to:
Tonic House GmbH
c/o Max Müller Spedition GmbH
Products with signs of wear or tear do not constitute a warranty claim and we reserve the right to reject complaints if it turns out that the product is not defective in accordance with applicable consumer protection laws. The return of the defective goods must be made in accordance with the statutory provisions. Please use whenever possible the original packaging including the enclosed cloth bag and please use a comparable outer packaging.
10. DISPUTE RESOLUTION
The European Commission provides a platform for online dispute resolution (OS), available here https://ec.europa.eu/consumers/odr/. We are not obligated and unwilling to participate in a dispute settlement procedure before a consumer arbitration board.
11. IMAGE RIGHTS
All image rights are owned by tonic House GmbH. Use without express permission is prohibited.
12. FINAL PROVISION, APPLICABLE LAW, SALVATORY CLAUSE
Swiss law applies to our contract. Place of jurisdiction and performance is CH-8712 Stäfa, Switzerland. The application of the UN Sales Convention is excluded. Should individual provisions of these terms and conditions be or become invalid in whole or in part, or should they contain a regulation gap, the validity of the remaining provisions or parts of such provisions shall remain unaffected. Instead of the ineffective or missing provisions, the respective statutory regulations are valid.